Privacy Policy

We collect information that you provide directly to us and information gathered automatically as you use the site. The goal is always to deliver, improve and secure our services — never to collect more than we need.

• Information you provide: name, email address, billing details, project briefs, messages and any files you submit for a project.
• Transaction data: records of services purchased, order history and payment confirmations processed by our payment providers.
• Automatic data: device type, browser, approximate location, pages viewed and interaction data collected through cookies and similar technologies.

We process your information to operate Harmelix Music and to provide the services you request. Specifically, we use your data to fulfill and deliver orders, communicate about projects, process payments, respond to enquiries, maintain security, comply with legal obligations and improve our offering over time.

We do not sell your personal information. We do not use the contents of your private project files for any purpose other than delivering the service you commissioned, unless you have given explicit permission, for example to feature finished work in our portfolio.

Where applicable law requires it, we rely on the following legal bases: performance of a contract when we deliver services you have ordered; legitimate interests when we secure and improve the platform; consent when you opt in to marketing or non-essential cookies; and legal obligation when we must retain certain records. You may withdraw consent at any time where consent is the basis for processing.

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences and understand how visitors interact with our content. Some cookies are essential, while others are optional and used for analytics. You can control non-essential cookies through your browser settings or our cookie controls. Full details are available in our separate Cookie Policy.

We share personal data only where necessary to run our business and always under appropriate safeguards. We may share information with trusted service providers who help us operate, such as payment processors, hosting providers and analytics tools. We may also disclose information where required by law or to protect our rights, safety and property.

Any third party that processes data on our behalf is bound to use it only for the purposes we specify and to protect it in line with applicable law.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including providing services, maintaining records for legal and accounting reasons, and resolving disputes. When data is no longer needed, we take reasonable steps to delete or anonymize it securely.

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse or alteration. While no method of transmission or storage is completely secure, we work to safeguard your data and to limit access to those who need it to deliver our services.

Depending on your location, you may have rights over your personal data, including the right to access, correct, delete or restrict its use, the right to object to certain processing, and the right to data portability. You may also have the right to opt out of marketing communications at any time. To exercise any of these rights, contact us using the details at the end of this policy, and we will respond within the timeframe required by applicable law.

Harmelix Music operates online and may process information in countries other than your own. Where personal data is transferred across borders, we take steps to ensure it remains protected in accordance with this policy and applicable data-protection requirements.

Our services are intended for adults and are not directed at children under the age of sixteen. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to remove it.

We may revise this Privacy Policy to reflect changes in our practices, technology or legal requirements. The most current version will always be posted on this page with its effective date. We encourage you to review it periodically. Continued use of our services after changes are posted indicates your acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact the Harmelix Music team through the channels below.